I am interested in your services, who should I contact?
Fill out our service inquiry form here, and one of our salesmen in your region will reach out to you.
I made a purchase with my credit card but did not receive the product. How do I get a refund?
For Credit Card and Apple Pay purchases please go to http://cmsvend.com for charges to be reversed by Crane Technologies. Once the form is completed you will receive a confirmation email and they will handle the refund from that point. You can also contact your credit card provider to cancel the charge.
Note: We do not send cash refunds for credit card purchases.
I paid cash for a product but did not receive it. How do I get a refund?
Contact us and we will refund you with cash. If your purchase is over $5, we will audit your purchase and confirm the charge. We will need the 5-digit reference number found on the machine that took your money, your full name, home address, the amount lost, and what the issue with the machine was.
Do you send a check for refunds?
If the refund is over $10, yes. If the refund is under $10, then no we do not send a check for refunds.
How long does a cash refund take?
Under $5 refunds are processed on a weekly basis and then sent out the following week. Refunds over $5 have the same process time, unless the audit is not completed within a week.
What are your COVID-19 procedures?
You can read our full COVID-19 procedures here.
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